Upon first login to www.myControlScan.com, you will be required to provide a valid email address, select and answer three security questions and create a new password.

The following screenshots provide you with an overview of this process.

Step 1: Login to myControlScan.com

If this is your first time accessing the portal, you should enter your username and password. Your username is your merchant ID number and the initial password is 123myPCI. If you have previously visited the portal, you should log in using your existing username and password.

**Your merchant ID may be found at the top of your monthly processing statement. Your merchant ID may also be found on your initial welcome letter or on your terminal sticker (if applicable). You can also contact Customer Service to obtain this information.

Step 2: Provide a valid email address

After you have entered your credentials, you will be required to provide a valid email address. If you do not have an email address, suggestions are provided to help you establish a free email account.



Step 3: Verify email address

Upon submitting an email address, a secure message containing a verification link will be sent to your email account. You will be asked to click the link to verify the account holder email address.

Step 4: Select three security questions

After you verify your account, you will be asked to select and answer three security questions. These questions will be used to validate identity in the event you lose or need to reset your password.

Step 5: Establish a new password

Once you have selected and answered your security questions, you will be prompted to enter a new password of your choice. After the password has been entered, you have completed the account verification process and will be automatically logged in.

Forgot Username or Password

In the event that you forget your login information, you can request that your username or password be emailed to the email address used to establish the account. All you need to do is visit www.myControlScan.com and click the link, “Forgot Username or Password.” The system will prompt you to enter your email address, username or MID. Upon successful verification of identity, the system will send an email containing your credentials.